By Ethan Eng
Health care is rapidly transforming as artificial intelligence promises greater efficiency, more accurate diagnoses and improved patient experiences.
The DAX Copilot is one example of AI pushing health care efficiency and positive patient experiences. It’s an ambient AI note-documentation tool for doctors to summarize and transcribe the contents of a discussion with a patient.
An in-house survey by Baptist Health Medical Group, an early adopter of the DAX Copilot reports that 86% of physicians reported an improvement in the patient experience. Ambient AI scribes like DAX Copilot have “been extremely helpful” for physician burnout, Dr. Brett Oliver, a family physician and chief medical information officer for the group, shares.
“To be able to just look your patient in the eye and talk to them for the entire visit—instead of constantly looking at the keyboard—is really, really nice,” he adds. Physicians could spend more time interacting and engaging with their patients.
Baptist Health also employs AI in its readings of X-rays by a program called BoneView, a fracture-detecting tool. This lowered emergency department wait times at night and improved efficiency as the off-site night radiologists prioritize more complex studies. Simpler X-rays can be analyzed by the AI at night and checked by a radiologist the next day.
“Now with this AI tool, the ED physicians are comfortable enough to say, ‘I can give you a disposition based on the AI that's looking at this X-ray,’” Dr. Oliver states.
According to the 2025 watchlist by Canada's Agency for Drugs and Technologies on Health, “AI technologies have the potential to significantly transform health care systems. These technologies could increase efficiency by reducing administrative burden, improving patient outcomes and enhancing patient experience by creating more access points to the health care system.”
The adoption of AI is accelerating: “The share of physicians using some type of AI tool in practice rose from 38% in 2023 to 66% in 2024,” according to the 2025 American Medical Association’s research, “68% see at least some advantage to the use of AI in their practice.”
The increasing utilization of AI in health care, however, raises questions about the legal, ethical, environmental and social implications of these technologies.
So transparency, proper training and patient feedback are vital for these advances to truly serve both physicians and patients. Dr. Brett Oliver puts it simply: “We don’t just do AI to do AI. You have to use it with a focus on the real problems you want to solve."
